FAQ

1. What types of toys do you sell?
We offer a wide variety of kids’ toys including educational toys, puzzles, building sets, plush toys, and fun playtime essentials for children of different ages.

2. Are your toys safe for kids?
Yes! Safety is our top priority. All our toys meet strict quality and safety standards to ensure they are safe for children.

3. Do you offer shipping across the United States?
Yes, we ship nationwide. Orders are typically processed within 1–2 business days and delivered within 4–6 business days.

4. Can I return or exchange a toy if I’m not satisfied?
Absolutely! We offer a 30-day return policy with free return shipping. If the toy doesn’t meet your expectations, simply reach out to our support team for assistance.

5. Do you charge any restocking fees?
No, we do not charge restocking fees.

6. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email to follow your package until it arrives at your door.

7. How can I contact customer support?
You can reach us anytime via email at SupportAG@ValenTheory.shopor by phone at +1 (713) 589-2050. Our friendly team is always happy to help.